At MisBHaven Resort and Spa, we are committed to protecting the privacy and security of our guests’ and visitors’ personal information. This privacy policy outlines how we collect, use, and safeguard your data in accordance with relevant privacy laws and regulations.
Data Collection Methods:
We collect personal information through various channels, including:
- Directly from guests when making reservations or during their stay.
- Automatically through our website, mobile app, and other digital platforms.
- From third-party booking platforms and travel agencies.
Types of Information Collected:
The types of personal information we may collect include:
- Contact information (e.g., name, email address, phone number).
- Payment information (e.g., credit card details).
- Reservation details (e.g., dates of stay, room preferences).
- Demographic information (e.g., age, gender).
- Feedback and reviews.
Purposes of Data Processing:
We process personal information for the following purposes:
- To facilitate reservations and provide accommodation services.
- To communicate with guests regarding their bookings and inquiries.
- To personalize guest experiences and tailor our services to their preferences.
- To process payments and manage billing.
- To improve our services and offerings based on guest feedback.
- To comply with legal obligations and respond to legal requests.
Third-Party Disclosures:
We may disclose personal information to third parties in the following circumstances:
- To our service providers and business partners who assist us in providing services (e.g., payment processors, IT providers).
- To comply with legal requirements or respond to lawful requests from government authorities.
- In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction.
Security Measures:
We employ industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission.
- Secure storage of personal information on protected servers.
- Access controls and authentication mechanisms to limit access to personal information.
Guest Rights Regarding Their Data:
Guests have the following rights regarding their personal information:
- The right to access and review their data.
- The right to request correction of inaccuracies.
- The right to request deletion of their data, subject to legal requirements.
- The right to opt-out of marketing communications.
- The right to lodge a complaint with the relevant data protection authority.
Compliance with Privacy Laws:
We are committed to complying with all applicable privacy laws and regulations.
Contact Us:
If you have any questions or concerns about our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us at [email protected].
Changes to this Privacy Policy:
We reserve the right to update this privacy policy periodically to reflect changes in our data processing practices or legal requirements. We encourage guests to review this policy regularly for any updates.
